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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ilsa Mitchell Jencks

Ilsa Mitchell Jencks

July 7, 2026

5  out of  5
rating by Ilsa Mitchell Jencks
"The staff is always so friendly and answer questions quickly. Anytime I call, we get whatever we need pretty quickly. Professional, friendly and knowledgeable!!"
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Michael Feeney

July 6, 2026

5  out of  5
rating by Michael Feeney
"A great Insurance Company to work with. Tara is excellent in communications and Emely sits down and explains the ins and outs of your policies. Couldn’t be happier!!!"
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Bob Hammond

July 1, 2026

5  out of  5
rating by Bob Hammond
"The Emily Osborne State Farm office has ALWAYS been great to work with for all my insurance needs! I highly recommend them."
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Dainon Setzer

June 27, 2026

5  out of  5
rating by Dainon Setzer
"Emily and her team were incredibly helpful. I needed to add insurance to a motorcycle while I was still standing in line at vehicle licensing, and they handled it quickly and smoothly so I could get everything taken care of without having to leave and come back. Great service, fast response, and exactly the kind of support you hope for from your insurance agent. Highly recommend."
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Carl Frith

June 26, 2026

5  out of  5
rating by Carl Frith
"State Farm in Liberty Lake, WA has always been the best insurance provider we've ever had, for over 40 years! All issues (very few) have been resolved very quickly and professionally. Would recommend to ALL! Carl and Jenean"
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Lorenzo Smith

June 20, 2026

5  out of  5
rating by Lorenzo Smith
"I appreciate Emily Osborne - State Farm Agent. Their service is friendly, professional, and fast. Great work!"
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Mary

June 17, 2026

4  out of  5
rating by Mary
"I appreciate the friendly assistance and support from State Farm"
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Christian Wu

June 17, 2026

5  out of  5
rating by Christian Wu
"Tara and Lisa are absolutely great to work with, super helpful and responsive, and give me the best rates of any place out there! I would absolutely recommend them to anyone needing insurance."
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April Stanisich

June 10, 2026

5  out of  5
rating by April Stanisich
"Customer service is personable and very quick to help with any insurance needs."
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Doug Reisig

June 10, 2026

5  out of  5
rating by Doug Reisig
"The Emily Osborne Agency in Liberty Lake, Washington has been wonderful to deal with. State Farm agent, Tara Caldwell, has been professional, understanding, and willing to assist us in putting together the State Farm coverage umbrella that meets our particular needs."
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Ken J

June 10, 2026

5  out of  5
rating by Ken J
"Worked with Tara to set up new policies. Tara was professional, transparent, and knowledgeable. Good experience."
We responded:
"Thank you Ken for taking the time to give us a review! We appreciate your business Sir! Emily O "
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Jeff Grimes

June 10, 2026

5  out of  5
rating by Jeff Grimes
"I highly recommend Emily and Tara to take of your insurance needs. Both are very responsive and follow up until the end."
We responded:
"Thank you, Jeff! Appreciate you trusting my team and I to handle all of your insurance and all of your referrals! Tara works very hard and we will always do our best to take care of you! Emily O "
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Shannon Roman

June 9, 2026

5  out of  5
rating by Shannon Roman
"I had a great experience working with Jake from State Farm (yes really)! It took me a while to get everything together, and he was super patient and helpful along the way. He helped us save quite a bit of money on our insurance package, with a better coverage fit too!"
We responded:
"We appreciate your business Shannon and your feedback on Jake, he really is great to work with! Thank you for trusting us with all of insurance needs! Emily O "
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Catherine Scott

June 6, 2026

5  out of  5
rating by Catherine Scott
"Everyone in this office is very friendly and welcoming. I worked with Tara Caldwell, and had a wonderful experience. She explained things well to me, she went out of her way to make sure that I got the best price I could. I would definitely recommend Tara Caldwell at Emily Osborne State Farm Insurance in Liberty Lake without any hesitation!"
We responded:
"Thank you Catherine, we sure do appreciate you and your loyalty and trust in our office! Emily O "
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Annie D

June 1, 2026

5  out of  5
rating by Annie D
"I recently started looking to possibly change insurance companies. I checked with multiple friends and family members to see what company they use State Farm was the one. I got Emily came highly recommended, I got her number and gave her a call. She was so knowledgeable and answered all my questions with professionalism. She was so understanding and helpful. I am definitely switching over to use her as my agent."
We responded:
"Thank you, Annie, for giving us such a wonderful review! Referrals are so important to us so that we can continue to grow and help more great people understand what they have, and what they don't have as far as coverages. Our goal is to educate folks so that they can make informed decisions, with no pressure. Appreciate you very much! Emily O "
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Kelly Hettinger

June 1, 2026

5  out of  5
rating by Kelly Hettinger
"Emily is the insurance Guru! 🙌 She is not only knowledgeable and friendly, she also listens to clients needs and asks all the questions you would never even think about when insuring your property to make sure you have the right coverage/protection, while also making sure you don’t pay for more than you need. She’s really that agent that’s on your side and there with quick support if you need her any hour of the day. I send all my friends and family to her and they all have nothing but great things to say about her too! If you’re looking for an insurance agent for life, Emily Osborne is your gal! Highly recommend!!!"
We responded:
"Kelly you are such am amazing human, thank you so much for this kind review and for making the time, I know you are a busy lady! Adore your family and kiddos and it's been a real gift having you all in my life. Always here to help whenever you need it! Emily O "
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Jessie Rhoads

May 29, 2026

5  out of  5
rating by Jessie Rhoads
"Emily Osborne has become more than just our insurance agent. We switched our business to her when we moved to Liberty Lake 18 years ago and she and her family have become very good friends to us and our kids. She's an asset to the community with her work with the Liberty Lake Centennial Rotary club and the absolutely countless hours of volunteer work that she's poured into our town and its schools. We've always marveled at how Emily seems to have more hours in her days to commit to all the extras that she goes above and beyond for. After nearly two decades of friendship and working together with her, Emily and her friendship have been invaluable to us as a family. She is the reason that we continue to do business with State Farm."
We responded:
"Jessie this has got to be the kindest review! Thank you! I am so grateful for all of my customers that have become dear friends and fortunate to have all of you in my life both professionally and personally. I adore your entire family and all the memories made over the years! Thank you for so many years of loyalty and trust in our Agency, for all you do for our schools, our youth and our community! It has been my pleasure! Emily O "
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Corey R

May 29, 2026

5  out of  5
rating by Corey R
"Emily is always communicating with us how to bundle and save. She truly cares about her clients and wants the best for them."
We responded:
"Love your entire family, you guys are really the BEST! Appreciate you all so much Corey. Thank you for choosing us to handle all of your insurance and for being such great customers to work with! Emily O "
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M Moreni

May 29, 2026

5  out of  5
rating by M Moreni
"Emily has been my agent for almost 20 years. I've never been more impressed with the professionalism and knowledge she has provided. Not only has she counseled me for the most appropriate coverage, but has also helped me navigate when I needed her most, during the claims process! Her staff is educated, experienced, and always willing to help!!! I highly recommend Emily Osborne - State Farm Agency! If I could give this business ten stars, I would..... She, Tara, Ashley, Candace and Jake ALL deserve it. I can't thank them enough!!!"
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Jana VanHorne

May 28, 2026

5  out of  5
rating by Jana VanHorne
"Emily and her team have far exceeded all my expectations of prompt, knowledgeable and thoughtful care of my extensive insurance needs. They’re amazing at what they do as well as being kind, wonderful people to work with. I couldn’t be happier!"
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Stephanie Zeug

May 28, 2026

5  out of  5
rating by Stephanie Zeug
"Emily and her staff are amazing!!! Emily explained everything to me and was very patient. I would recommend them 10 times over."
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rob

May 27, 2026

5  out of  5
rating by rob
"Fantastic employee's at Liberty Lake State Farm. Always get the job done for us and speedy response to my emails!"
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katrina dewitt

May 22, 2026

5  out of  5
rating by katrina dewitt
"Very professional service! Jake is especially personable and helpful!"
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Brandon Garbe

May 21, 2026

5  out of  5
rating by Brandon Garbe
"Emily and staff have been excellent to work with. Highly recommend."
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Vania Portillo

May 21, 2026

5  out of  5
rating by Vania Portillo
"Great service and great premiums! They were able to lower my auto insurance by $100/mo. best agent in town."