State Farm® Insurance Agent Emily Osborne
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kellie Wellmann
May 2, 2026
"Highly recommended this State Farm agency for your insurance needs. The agent Emily and her staff are wonderful to work with - they are very patient in answering all your questions and when you have an accident they are quick to step in to assist. Five states for their customer service!"
"Appreciate you so much Kellie! Thank you for making the time! :) "
Jana Johnston
May 2, 2026
"I cannot say enough great things about Emily and her staff . Very attentive, personable and trustworthy. Thanks for all you do Emily!"
"Thank you Jana for taking the time to give us a review! Appreciate you so much! Emily O "
Gabe
April 28, 2026
"We’ve been with Emily Osborne and her team at State Farm for many years since we moved to Liberty Lake, and they’ve been an incredible support to our entire family’s insurance needs. They’re always there whenever we have a question or go through a life change—responsive, thoughtful, and genuinely helpful. Every interaction has been kind, courteous, and professional. We’re really glad we chose them years ago. You will be too."
"Thank you Gabe for taking the time to give us such a kind review. We sure appreciate you and enjoy having you as a customer! Have a wonderful summer Sir! "
Tracy Stewart
April 26, 2026
"I was recently shopping for new auto insurance and decided to contact Emily Osborne Insurance Agency. I was able to get new auto and home insurance with great coverage and a great price. I have been extremely impressed with Tara who was very patient and thorough while I reviewed the different options to build the policies I was looking for. Tara has gone above and beyond and provided a level of service I have never experienced from an insurance agency before. The ability to contact their office for personal service as opposed to a large call center like many companies is invaluable. If you are shopping for new insurance, you owe it to yourself to give them a call."
"Tracy thank you so much for taking the time to give us such a great review! We appreciate it and appreciate you trusting your insurance with our Agency! We do aim high and Tara is great and making sure our customers are able to make informed decisions. You can call or text us as well at #509-927-2886 anytime and we will take good care of you! Emily O "
Richard Denenny
February 23, 2026
"I have been a customer for over a decade and have been extremely impressed. The entire team's responsiveness has been incredible (with Tara being a true star) and the overall customer service has been exceptional, including working through claims and figuring out appropriate insurance levels."
"Thank you Richard, we appreciate your loyalty all these years and trusting us with all your insurance needs. Tara really is incredible; she works very hard for our customers. Emily O "
Gina Jones
February 17, 2026
"The entire staff is professional, friendly, and genuinely cares about their customers. Emily stands out for being personable and extremely knowledgeable. She approaches every conversation from a protective and advisory standpoint, making sure you truly understand your options and feel confident in your coverage. Highly recommend!"
"Gina, you have been such a joy to talk to and work with. We so appreciate you! Thank you for taking the time to give us review. It helps us get more great customers like you! Always here if you need anything! It's been my pleasure! Emily O "
Shirley Baker
February 10, 2026
"Everyone in your office is very kind and very helpful!! So very prompt and informative to what is needed! I appreciate you all!! Thank you!!"
"Thank you Shirley! We appreciate your business and enjoy having you as our customer! Thank you so much for taking the time to give us a review! "
Jeannette Peacock
February 10, 2026
"Emily and Jake were amazing. Switched my home and car insurance to them. Definitely recommended."
"We absolutely love having Jake here on our team, thank you so much Jeannette! We appreciate you trusting us for your insurance needs. Emily O "
Justin Armstrong
February 6, 2026
"Everyone that works here is so helpful, top tier customer service. Answered every question I had about coverage and deductibles. If you’re looking for a new agent go here."
"Thank you Justin, our goal is to educate so our customers can make informed decisions. I am lucky to have a great team who cares about what they do! We appreciate you. Emily O"
Alicia Kacso
February 5, 2026
"Love this office!!! Everyone was so kind and so helpful!! Will be recommending everyone I know!!"
"Thank you Alicia! We really appreciate that! "
lexie heath
February 5, 2026
"great people and place. jake helped me out and it was 10/10 service"
"Jake is the best! Thank you, Lexie, for taking the time to give us a review, we genuinely appreciate it! Happy we could help! "
macey droll
February 5, 2026
"Working with Ashley was a genuinely positive experience. She took the time to listen, understand my situation, and explain my options clearly without ever making me feel rushed or overwhelmed. I felt confident in the decisions I was making. Ashley is knowledgeable, responsive, and thoughtful in her approach, and it’s clear she truly cares about her clients."
"Thank you Macey so much for your feedback. We are very lucky to have Ashley on our Team, she is all of those things indeed! "
Jeremiah Ramirez
January 27, 2026
"Fantastic staff, always very helpful, patient, and informative. They make managing my insurance super easy and hassle free. Highly recommend"
"We do our BEST! Thank you, Jeremiah, we are happy to have you on board with our office and appreciate your business! We are always one call or text away if you need anything! "
PAMELA BRIDGES
January 27, 2026
"I called Emily Osborn State Farm and spoke w Tara Caldwell. She was fantastic. I had asked my former insurance to see if could get a better rate and they never got back to me!! I had new insurance State Farm w the same coverage for a much better rate. All done in short order! Very satisfied customer,"
"Thank you Pam! So glad we were able to help you and yes, we do our best to make it an easy and pain free process! Thank you for trusting us! I agree, Tara is fantastic! We appreciate your business!"
Marjorie McCraney
November 25, 2025
"Love working with the agents. They are very helpful and efficient."
Catherine Scott
October 11, 2025
"Everyone in this office is very friendly and welcoming. I worked with Tara Caldwell, and had a wonderful experience. She explained things well to me, she went out of her way to make sure that I got the best price I could. I would definitely recommend Tara Caldwell at Emily Osborne State Farm Insurance in Liberty Lake without any hesitation!"
"Thank you Catherine, we sure do appreciate you and your loyalty and trust in our office! Emily O "
CritterGirl
September 29, 2025
"Emily’s agency has consistently gone out of their way to be helpful and easily accessible. They save me lots of money."
"Always great to hear! Thank you for taking the time to give us a review. We do work hard to make sure we meet your needs, it's nice to have great customers like you! "
Ben Miller
September 24, 2025
"Amazing staff with genuine smiles! Love supporting a local agent! Feel like I'm family as soon as i walk in!!"
"You will always find us smiling :) Thank you, Ben, for taking time to give us a review and trusting us with your insurance needs. We appreciate you! "
Lorraine Callahan
August 13, 2025
"Excellent Service, knowledge, great communication, professional & friendly. I highly recommend Emily Osborne Insurance. Tara is very helpful. Easy to work with. Thank You ! Vehicle and Home insurance Lorraine Moose"
Lauren Hersh
August 7, 2025
"This branch is so welcoming and warm. I walked in and got greeted right away, with smiles and willingness to help me. I didn’t really know what I was looking for and explained my situation, Ashley was so sweet and willing to point me in the right direction and get the help I needed."
Deja Ouellette
August 6, 2025
"Ashley was very helpful in answering all the questions I had about a policy! She was very quick with providing me a quote on what I was looking for. 10/10 recommend!"
Tommy Anderson
June 25, 2025
"Tara was fantastic! State Farm saved me about 1400 dollars on my home owners insurance. Give them a call today 👍"
"Thank you Tommy for taking the time to give us a review! You were a pleasure to work with and so glad we were able to help you out! Thank you for the opportunity to serve you! "
Gary Zentzis
May 15, 2025
"We were greeted so warmly and given outstanding information and comparisons from Tara Caldwell. Her kindness and expertise in the insurance field are outstanding. We plan to keep in touch with her to explore our future insurance needs. Sharon & Gary Zentzis"
Anjanette Straughan
May 5, 2025
"Tara is amazing to work with, you won’t be disappointed! Super friendly agency, amazing team!"
"Thank you Anjanette for your feedback, we sure appreciate you and your loyalty to us. Always happy to help! Enjoy your summer. "
Anthony Guastella
May 5, 2025
"Tara from Emily Osborne's agency was remarkably responsive, consultative and helpful. I bundled much auto and homeowners insurance and saved quite a bit of money. I highly recommend them for all your insurance needs."
"Thank you, Anthony, for taking the time to give us a 5-star review, we appreciate it and appreciate you trusting us with your insurance needs. Tara is very knowledgeable, and I am fortunate to have her on our Team these last five years, thank you for recommending us. Emily O "